Incident
Geolocation Service Not Available
ResolvedCritical impact
- Started
- Resolved
- after 2 days
- Affected systems
- Geolocation Service
Updates
Resolved
Geolocation service has been restored. All stores using the feature are expected to have IP based redirection working as normal.
- Geolocation Service: Major outagechanged toOperational
Investigating
Stores that redirect a visitor to another store automatically based on their IP address are currently without this feature. The service is currently down, meaning no redirects will occur. Visitors can still manually navigate between stores. We are working with the provider to get this resolved and will post an update once they have the service back online.
- Geolocation Service: Operationalchanged toMajor outage