Authentication on new install may not be working for some users

Updates

1. Resolved

   29 Aug 2026, 7:18 pm AEST

   Resolved: An upstream platform provider's bug was blocking some new installs at the authentication step. A fix has been deployed and installs are working normally again.

   • StoreConnect Installer: Partial outagechanged toOperational

2. Investigating

   28 Aug 2026, 9:42 am AEST

   New installs may be blocked at the authentication step. We are investigating to identify the problem and will provide an update shortly.

   • StoreConnect Installer: Operationalchanged toPartial outage