Some sites not accessible

Updates

1. Resolved

   18 Feb 2026, 2:25 pm AEDT

   Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact.

   • Store Availability: Partial outagechanged toOperational

2. Monitoring

   18 Feb 2026, 1:56 pm AEDT

   A recent infrastructure change upstream has been rolled back to resolve the issue. We will continue to monitor.

   • Store Availability: Partial outagechanged toPartial outage

3. Investigating

   18 Feb 2026, 1:35 pm AEDT

   Engineers are continuing to investigate the issue but we are seeing sites that were affected are now starting to become available again.

   • Store Availability: Partial outagechanged toPartial outage

4. Investigating

   18 Feb 2026, 12:17 pm AEDT

   Our upstream provider's team is aware of the issue and are actively working to resolve it.

   • Store Availability: Partial outagechanged toPartial outage

5. Investigating

   18 Feb 2026, 11:53 am AEDT

   We are seeing some websites are not accessible. Their appears to be an issue affecting only some websites due to an issue upstream. We are investigating the cause and will provide further information as we gather it.

   • Store Availability: Operationalchanged toPartial outage