Incident
DNS forwarding is failing for some regions
ResolvedMajor impact
- Started
- Resolved
- after 2 h 31 min
- Affected systems
- Store Availability
- Search
- Geolocation Service
Updates
Resolved
DNS forwarding issue has been resolved for all regions. Root cause: The DNS targets handling multiple regions have expired and caused some regions to be pointed to a parked domain. Once found, resolution by the operations team was immediate. However, DNS servers took a while to propagate the change causing some apps to be intermittently down. System checks confirm that DNS propagations are complete and systems are 100% operational.
- Store Availability: Partial outagechanged toOperational
- Search: Partial outagechanged toOperational
- Geolocation Service: Partial outagechanged toOperational
Identified
We are continuing to work on a fix for this issue.
- Store Availability: Operationalchanged toPartial outage
- Search: Operationalchanged toPartial outage
- Geolocation Service: Operationalchanged toPartial outage
Identified
Issue has been identified and engineers are working on the fix.
- Store Availability: Operationalchanged toOperational
- Search: Operationalchanged toOperational
- Geolocation Service: Operationalchanged toOperational