Eway Payment Provider- Incident Notification - 3DS Verification Failure

Updates

1. Resolved

   12 June 2025, 7:05 pm AEST

   Eway support have confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

   • Eway: Degraded performancechanged toOperational

2. Investigating

   12 June 2025, 10:29 am AEST

   Eway have notified us that they are currently experiencing a Intermittent service interruption which is impacting 3D Secure payment processing. This is resulting in transactions being declined with an R1 response. The issue is being worked on urgently by their system engineers and we will follow up ASAP with an update.

   • Eway: Operationalchanged toDegraded performance