Performance degradation that may impact customers

Updates

1. Resolved

   8 May 2026, 10:49 pm AEST

   Incident resolved.

2. Monitoring

   8 May 2026, 10:48 pm AEST

   RESOLVED: The performance degradation and store accessibility issues have been resolved. All services are now operating normally.

   • StoreConnect Installer: Degraded performancechanged toOperational
   • Salesforce Sync: Degraded performancechanged toOperational

3. Monitoring

   8 May 2026, 8:35 pm AEST

   UPDATE: Our team continues to monitor the situation as our upstream infrastructure provider works toward full resolution. We will share an update when information becomes available.

4. Monitoring

   8 May 2026, 6:35 pm AEST

   UPDATE: The partial outage with our upstream infrastructure provider is still ongoing. Engineers are continuing to work toward full resolution. Customer impact at this time remains minimal, and we will post another update as soon as more information is available.

5. Investigating

   8 May 2026, 4:25 pm AEST

   UPDATE: Our upstream infrastructure provider has confirmed a partial outage affecting our service. Recovery is underway, with the majority of customers already seeing improvement. Their engineers are actively working to restore all remaining impacted resources. Some users may still experience intermittent slow performance, timeouts, or connectivity issues until full resolution is achieved.

   • StoreConnect Installer: Operationalchanged toDegraded performance
   • Salesforce Sync: Operationalchanged toDegraded performance

6. Investigating

   8 May 2026, 3:13 pm AEST

   We are aware of a performance degradation that may impact customers, and are actively working to resolve user impact. During a performance degradation users can access the service, but some functionality can be intermittently unavailable or operate less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible.