StoreConnect Site Not Reachable

Updates

1. Resolved

   21 Oct 2025, 1:00 pm AEDT

   This incident has been resolved.

   • Store Availability: Operationalchanged toOperational
   • StoreConnect Installer: Operationalchanged toOperational

2. Monitoring

   21 Oct 2025, 7:33 am AEDT

   StoreConnect Installer and all stores are back online. Monitoring is in progress to confirm system stability and performance.

   • Store Availability: Partial outagechanged toOperational
   • StoreConnect Installer: Partial outagechanged toOperational

3. Identified

   21 Oct 2025, 6:05 am AEDT

   The fix is still in progress; recovery is expanding as more stores come back online.

   • Store Availability: Major outagechanged toPartial outage
   • StoreConnect Installer: Major outagechanged toPartial outage

4. Identified

   21 Oct 2025, 5:06 am AEDT

   Our service provider is actively working on the issue, and we’re starting to see some of our stores come back online.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

5. Identified

   21 Oct 2025, 4:47 am AEDT

   This incident is part of a multi-cloud Service Disruption. More details can be found here: https://status.salesforce.com/generalmessages/20000226

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

6. Investigating

   21 Oct 2025, 3:26 am AEDT

   The outage is currently impacting StoreConnect Installer. New store installations will fail until the issue is resolved.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Operationalchanged toMajor outage

7. Investigating

   21 Oct 2025, 2:40 am AEDT

   We are in coordination with our service provider, we will provide updates once available.

   • Store Availability: Major outagechanged toMajor outage

8. Investigating

   21 Oct 2025, 1:39 am AEDT

   We are experiencing an outage from one of our service providers. This may result in stores not being reachable. We are actively monitoring the situation and will provide regular updates until the situation is resolved.

   • Store Availability: Operationalchanged toMajor outage