Store availability impact on dedicated spaces

Updates

1. Resolved

   11 June 2025, 3:29 pm AEST

   Engineers have reported that they have implemented all fixes. The Heroku Platform is now operating normally. All StoreConnect environments are also operating normally.

   • Store Availability: Operationalchanged toOperational
   • StoreConnect Installer: Operationalchanged toOperational

2. Monitoring

   11 June 2025, 8:48 am AEST

   All stores are now operational. We will continue to closely monitor the situation.

   • Store Availability: Partial outagechanged toOperational
   • StoreConnect Installer: Partial outagechanged toOperational

3. Monitoring

   11 June 2025, 8:33 am AEST

   We are continuing to monitor for any further issues.

   • Store Availability: Major outagechanged toPartial outage
   • StoreConnect Installer: Major outagechanged toPartial outage

4. Monitoring

   11 June 2025, 8:32 am AEST

   Most stores are now up and running. We will continue to closely monitor the situation. If you experience any further issues, please don’t hesitate to contact us.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

5. Identified

   11 June 2025, 6:13 am AEST

   A fix is currently being tested by the Salesforce Technology team in pre-production environments.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

6. Identified

   11 June 2025, 3:00 am AEST

   The issue remains under active investigation by Salesforce, and a permanent resolution is currently in progress.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

7. Identified

   11 June 2025, 12:46 am AEST

   Services are starting to come back. We are working toward resolving residual issues.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

8. Identified

   10 June 2025, 11:25 pm AEST

   Salesforce and Heroku have identified a traffic routing issue causing overlwhelm of the system. They have found some network configuration issues on one of the servers within thier Heroku environment, which could trigger this issue. They are exploring this further and remain focused on providing a long-term solution for all affected customers.

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

9. Identified

   10 June 2025, 9:13 pm AEST

   Further data regarding the issue can be found here: https://status.salesforce.com/generalmessages/10001540

   • Store Availability: Major outagechanged toMajor outage
   • StoreConnect Installer: Major outagechanged toMajor outage

10. Identified

    10 June 2025, 8:51 pm AEST

    The Salesforce Technology team is actively engaged and is exploring multiple paths to mitigate the impact as soon as possible.

    • Store Availability: Major outagechanged toMajor outage
    • StoreConnect Installer: Major outagechanged toMajor outage

11. Investigating

    10 June 2025, 8:50 pm AEST

    We are continuing to investigate this issue.

    • Store Availability: Major outagechanged toMajor outage
    • StoreConnect Installer: Major outagechanged toMajor outage

12. Investigating

    10 June 2025, 8:26 pm AEST

    We are continuing to investigate this issue. The outage is happening globally with our hosting supplier Heroku and is not limited to just StoreConnect applications - we are continuing to investigate to get specifics We will provide an update as soon as we have more data.

    • Store Availability: Major outagechanged toMajor outage
    • StoreConnect Installer: Major outagechanged toMajor outage

13. Investigating

    10 June 2025, 6:34 pm AEST

    We’ve identified that this issue may also be impacting the checkout functionality on some stores.

    • Store Availability: Major outagechanged toMajor outage
    • StoreConnect Installer: Major outagechanged toMajor outage

14. Investigating

    10 June 2025, 5:10 pm AEST

    We’ve identified a problem with one of our upstream providers that is currently affecting store availability in dedicated spaces, as well as intermittently impacting the StoreConnect installer. Our team is contacting the provider to investigate and resolve the issue. We’ll provide further updates as soon as we have more information.

    • Store Availability: Operationalchanged toMajor outage
    • StoreConnect Installer: Operationalchanged toMajor outage