New App Installs Failing

Updates

1. Resolved

   5 Oct 2022, 2:17 pm AEDT

   This incident has been resolved. The incident did not impact production deployments or domains on existing applications, though did impact those creating new apps. All resolution and connectivity issues with our upstream provider have been resolved. This impact end time would be 02:53 UTC on 5th October.

   • StoreConnect Installer: Degraded performancechanged toOperational

2. Monitoring

   5 Oct 2022, 2:04 pm AEDT

   Our upstream provider has applied a fix and are verifying connectivity.

   • StoreConnect Installer: Degraded performancechanged toDegraded performance

3. Identified

   5 Oct 2022, 1:00 pm AEDT

   Our upstream provider is continuing work to mitigate the issue. Customers may continue to see delays up to 2 hours for creating new apps.

   • StoreConnect Installer: Degraded performancechanged toDegraded performance

4. Identified

   5 Oct 2022, 11:13 am AEDT

   Our upstream provider is still working to mitigate the issue. Customers may continue to see delays up to 2 hours for creating new apps.

   • StoreConnect Installer: Degraded performancechanged toDegraded performance

5. Identified

   5 Oct 2022, 10:37 am AEDT

   Our Upstream provider has identified a potential fix. Customers may continue to see delays up to 2 hours for creating new apps.

   • StoreConnect Installer: Degraded performancechanged toDegraded performance

6. Investigating

   5 Oct 2022, 10:01 am AEDT

   Our upstream provider is continuing to resolve the impact. Customers may continue to see delays up to 2 hours for creating new apps.

   • StoreConnect Installer: Partial outagechanged toDegraded performance

7. Investigating

   5 Oct 2022, 9:41 am AEDT

   Our upstream provider is reporting increased failure rates to resolve DNS on recently created apps' default domains (*.heorkuapp.com) and recently created/updated custom domains in Common Runtime starting at 19:27 UTC. Existing domains are not affected at this time. Please be advised, changes to existing domains may result in DNS propagation delays at this time while the incident is being investigated

   • StoreConnect Installer: Operationalchanged toPartial outage