DNS Latency Affecting StoreConnect Stores

Updates

1. Resolved

   11 Feb 2026, 11:03 am AEDT

   This incident has been resolved.

   • Store Availability: Operationalchanged toOperational

2. Monitoring

   11 Feb 2026, 6:49 am AEDT

   Our DNS provider is actively handling the situation and we have seen that all load times across our system have returned to normal. We are continuing to monitor for stability.

   • Store Availability: Partial outagechanged toOperational

3. Identified

   11 Feb 2026, 5:56 am AEDT

   We have identified that some stores are intermittently unreachable from certain locations.

   • Store Availability: Degraded performancechanged toPartial outage

4. Investigating

   11 Feb 2026, 5:21 am AEDT

   Some StoreConnect stores may be experiencing slower than usual page load times. This is due to DNS resolution delays affecting our infrastructure. Our team is actively monitoring the situation. We apologize for any inconvenience.

   • Store Availability: Operationalchanged toDegraded performance